Let Amigos Technology Consulting Help Your Library

With so many changes taking place within the Integrated Library Systems (ILS) world right now, libraries with existing systems are re-evaluating not only their software choice, but also their hardware and support options. Maintenance contracts are normally renewed on a three- to five-year schedule. It is at this time that libraries normally scrutinize the functionality and performance of the software, hardware, and support provided. Basic questions must be answered:

• Is the current functionality working as we need it to?
• Is the current functionality adequate for the next 3-5 years? If not, does the software vendor have plans to extend the functionality so that it will be adequate? Do you trust the vendor to deliver on this functionality?
• Is the hardware sufficient for the existing load?
• Is the hardware sufficient for the estimated load for the next 3-5 years? If not, can the hardware be upgraded or must another server be purchased/leased?
• Has the software and/or hardware support been responsive? If not, are other options available?

One Amigos library was in this position. This multi-campus academic institution had renewed their ILS contract for both hardware and software for many years and, typically before extending it, had gotten an outside opinion; however, their past consultant had retired. Seeking new expertise, they contacted Amigos Library Services to:

• Review specifications for a possible hardware upgrade
• Review licenses and maintenance agreements

Christine Peterson, Continuing Education Consultant, who has had many years of experience in working with both large and small library automation systems, was asked to consult on this project. She headed the ILS implementation at both the Florida Institute of Technology and the Alamo Community College District, and from there became the Automation/Technology Consultant at the Texas State Library and Archives Commission. In this position, she consulted with libraries that were automating for the first time, as well as those migrating from one system to another.

Following client discussions and a site visit, the final report for the library included:

• an analysis of the server specifications recommended by the vendor and suggestions for changes;
• an estimate of the size of the library’s database now and in five years
• server specifications needed to support it the library’s database now and in five years;
• recommended changes to the existing contract and maintenance agreement; and
• identification of other issues related to the hardware and software and impact on the ILS and its performance.

Both the library and Amigos gained from this experience. The library:

• Received a clear picture of what their existing hardware and software infrastructure could support;
• An articulation of what it would take to support desired functionality;
• Options for how to move forward with their existing system;
• A third party, disinterested opinion for accountability to administrators and IT; and,

Amigos obtained a better understanding of the needs of a segment of our membership. For questions or for more information about this service, please contact Chris Peterson at peterson@amigos.org.