Information seekers interact daily with library staff to meet their information needs. Do you have what it takes to be an effective reference provider? This course helps reference staff identify the necessary skill sets needed for any reference interaction whether it is face to face, virtual, or on the telephone. Additionally attendees will recognize common barriers to productive reference interactions , develop techniques to overcome them, and discover how to locate basic reference sources.
This course is currently not scheduled.
Available On Request
Amigos Library Services 4901 LBJ Freeway
Dallas, TX 75244-6179 800-843-8482 972-991-6061 (fax)email@example.com
St. Louis Office 1190 Meramec Station Road
Ballwin, MO 63021-6902 636-529-1396 (fax)
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