Looking to improve internal and external communication strategies at your library? Needing practical tips for both serving external customers and solving internal issues? Our upcoming classes in August can help inform your strategies to make sure both your patrons and your staff have the tools and resources they need.
The Essentials: Customer Service
August 5, 2026, 1:00pm – 3:00pm CT
Register here: The Essentials: Customer Service
This comprehensive overview will review customer expectations and how they are changing; provide the essential skills for managing the customer interaction in-person, over the phone, and online; leverage front-line staff to inform user experience and improvement; and make the connection between good service and lasting support and advocacy.
Know & Go: Making Meetings More Effective
August 6, 2026, 1:00pm – 2:00pm CT
Register here: Know & Go: Making Meetings More Effective
With practical guidance and proven tools, learn how to make the most effective use of conveners' and participants' time while avoiding common pitfalls. Leave with practical tips to plan, facilitate, and follow up after different types of meetings.
Excellence in Library Services to Older Adults
August 18, 2026, 1:00pm – 3:00pm CT
Register here: Excellence in Library Services to Older Adults
The older adult population is a diverse and fast-growing population in the United States, with a range of interests and levels of engagement. Older adults are often a driving force behind support and participation with the public library and library staff can design programs and services with older adults in mind. Discover what older adults want from their local library, explore programs and resources for older adults, and consider the possible challenges inherent in serving older adults.
Know & Go: Bed Bugs in the Library
August 19, 2026, 1:00pm – 2:00pm CT
Register here: Know & Go: Bed Bugs in the Library
Bed bugs remain a constant concern for libraries and other public spaces - and increasingly it seems like a question of when, not if, library staff will need to deal with them. Learn how bed bugs affect library facilities and collections today. Equip library staff and facilities managers with the training and strategies necessary to protect their library facilities, collections, patrons, and staff from the disruptions posed by bed bug infestations.