Trans-Amigos Express - Problems

The Support Desk staff in the Amigos office is the liaison between participating libraries and the courier company. The support staff and the courier company have a proven track record in quickly troubleshooting problems and addressing libraries’ concerns.

Lost or Un-returned Items
Please report lost or un-returned items using the lost item form or via email at tae@amigos.org with titles, shipping dates, and shipping destination. As a courtesy, if you report an item as missing and then it is found, please report this as well.

Late and/or Absent Drivers
When a courier driver fails to make a scheduled stop at your institution or is repeatedly late, it is your responsibility to contact the Amigos Support Desk. Please report service disruptions using the disruption of service form or via email at tae@amigos.org as soon as possible. The sooner we are aware of these situations, the sooner we can take corrective action on your behalf.

Mishandled Materials
Occasionally an item intended for TAE pickup is placed in an outgoing US Postal Service bin or another courier’s box. Likewise, the courier occasionally finds non-TAE items in the TAE bin. Careful handling by library staff minimizes delays and speeds items on their way.

Mislabeled Materials
Delays are caused by having to reroute packages that were not correctly labeled. Please ensure that labels are properly completed and packages clearly marked. See the Labeling Requirements web page for labeling instructions and templates to use.

If you have questions or need assistance, please contact us at (800) 843-8482 or tae@amigos.org.