Trans-Amigos Express - Pickup and Delivery Requirements
Depending on your level of participation, pickup and delivery take place five days per week (Mon-Fri), three days per week (Mon/Wed/Fri), or two days per week (Tue/Thu). Your courier automatically visits your site on those designated days. You do not have to call when you have items ready to ship.
Long-term holidays and break schedules of TAE and TExpress participants are posted to the Amigos and TexShare web sites for the benefit of all participants, but we do not inform the courier company of short-term closings. For the benefit of couriers and as a courtesy, however, we ask that libraries advise their courier in writing of scheduled closing days. If you are closed for an extended period, please notify both your delivery person and Amigos at tae@amigos.org.
There are no scheduled pickup or deliveries on Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day or any Saturday or Sunday.
- Provide an easily accessible area for the TAE exchange point. Per our written agreement with the courier, controlled and/or locked areas cannot be designated as exchange points so that drivers do not have to wait to gain entry.
- Provide a basket or box suitably sized container identified as "Trans-Amigos Express" or "TExpress." Don't use a USPS-owned plastic tub for courier items.
- Ensure that the distinctive TAE or TExpress label is clearly visible and completely and properly filled out on every outbound piece.
If you have questions or need assistance, please contact us at (800) 843-8482 or tae@amigos.org.
