View Live Online System Requirements
Course Description
QuestionPoint is a virtual chat software program that allows the librarian to interact with their users synchronously via live chats and asychronously via email. This course aims at teaching librarians how to effectively use QuestionPoint in answering user inquiries, via chat and email, collecting data in the local and global knowledge base,and how to run reports and statistics. Additionally the course aims to instruct librarians how to use both the Qwidget and Co-Browsing features more efficiently in their libraries.
Learning Objectives
Upon the completion of this course the user must be able to:
- Login to QuestionPoint and navigate from the MyQuestionPoint page to New and Active questions lists
- E-mail an answer or a clarification response to a user
- Select queue(s) to monitor during Chat shift
- Customize Chat settings
- Conduct a text exchange with a Chat or Qwidget user
- Preview and push a web page
- End a Chat session by assigning appropriate resolution code and descriptive codes
- Be able to run statistical reports
- Conduct follow-up on a Chat or Qwidget transcript
- Reject a referred or assigned question or transcript
- Submit a question/answer pair to the local or global Knowledge Bases
Target Audience
Librarians who would like to find out how to use QuestionPoint, and librarians who currently use QuestionPoint and need refresher training.
Prerequisites
None
Homework Expectations and Completion Requirements
This course is designed for individual participation. Each Individual will participate in classroom and take-home assignments.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
| Instructor: Arta Kabashi - [ E-Mail ]
[ Bio ] |
|
| Contact Hrs:
4.00 |
CEUs: 0.40 |
| Amigos Member Fee:
$ 90.00 |
Amigos Non-member Fee:
$ 90.00 |
| Available On Request |
|
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