View Live Online System Requirements
Course Description
The reference interview marks the essence of a reference transaction regardless of where it occurs: online, face to face ,or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.
Learning Objectives
Upon completion the participant will:
- Identify essential skills necessary for virtual reference interviews
- Define barriers to virtual communication and how to overcome them
- Recognize how to decode user's inquiries
- Employ examples to reinforce communication techniques successfully
Target Audience
Librarians who are familiar with virtual reference service.
Prerequisites
None
Homework Expectations and Completion Requirements
There will be assignments to be completed during class and at home.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
| Instructor: Arta Kabashi - [ E-Mail ]
[ Bio ] |
|
| Contact Hrs:
4.00 |
CEUs: 0.40 |
| Amigos Member Early Bird Fee: $ 175.00 | Non-member Early Bird Fee: $ 225.00 |
| Amigos Member Fee:
$ 200.00 |
Amigos Non-member Fee:
$ 250.00 |
| Available On Request |
|
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