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50 Secrets of the FirstSearch Admin Module
~ LIVE ONLINE
Course Description
This live online session covers all the options available in the FirstSearch Admin module. Learn about ways to increase your library's visibility and reinforce the value of library provided services, how to connect users to actual resources from your library collection, and integrating full-text options from other sources into your library’s offerings. With the FirstSearch Admin module you can also identify resources from your library partners, enable user-initiated interlibrary loan to increase productivity and save time, and authenticate your users for seamless access and account security.
Learning Objectives
At the end of this class participants will:
- Identify functions of FirstSearch administrative module settings
- Demonstrate how to access and modify selected administrative settings
- Change and apply settings to a practice FirstSearch account
Target Audience
Staff responsible for administering public FirstSearch accounts for their institution.
Prerequisites
Familiarity with the patron view of FirstSearch.
Homework Expectations and Completion Requirements
Participants will be expected to complete a final assignment in which they will apply assigned modifications to a practice Admin module account and submit the final result for instructor evaluation.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
Advanced Book Repair
~ FACE-TO-FACE
This two-day workshop covers advanced repairs to books. Participants should have completed both Basic Book Repair and Intermediate Book Repair before enrolling in this course, and be confident in their hand skills. Topics and techniques covered include the history of papermaking and bookbinding, sewing an endsheet, re-sewing a broken textblock, how to repair foldouts in books, flattening rolled or folded items, spine replacement (a different technique from that covered in Intermediate Book Repair), enclosures, and identification of materials appropriate for a trained conservator. The course will conclude with a final review of book repair options, decision-making, and summarization of topics covered in all three workshops.
The Imaging and Preservation Service are funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Basic Book Repair in a Day
~ FACE-TO-FACE
This course is designed to provide information and hands-on experience in basic book and paper repair for general (non-rare) library collections. Participants learn about treatment decisions, repair options, and supplies. They will practice a variety of repair techniques in the supervised, hands-on portions of the workshop. Topics and techniques covered include surface cleaning and paper repair, attaching loose pages, book structure, endsheet replacement, workflow, and selecting supplies and equipment.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Basic Digitization: Everyday Imaging
~ LIVE ONLINE
This online workshop provides a solid introduction to library staff who want to start using digital imaging technology for ILL, web pages and other basic applications.
Topics covered include:
- Basic flatbed scanner operation
- Digital photography basics
- Online and print outputs,
- File types
- Basic image editing
- Sources for open-source (free) software.
This course consists of two 2-hour sessions. It is designed for individual participation; each individual must register.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Basic Digitization: Everyday Imaging
~ FACE-TO-FACE
This one day workshop provides a solid introduction to library staff who want to start using digital imaging technology for ILL, web pages and other basic applications.
Topics covered include:
- Basic flatbed scanner operation
- Digital photography basics
- Online and print outputs,
- File types
- Basic image editing
- Sources for open-source (free) software.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Biological Agents of Deterioration: Mold & Pests
~ SELF-PACED
This introductory workshop provides a basic understanding of the hazards presented by mold and pests often found in libraries, archives, and museums. Emphasis is on options for preventing and controlling these biohazards.
Topics covered include:
- What are Biological Agents?
- Identification of damage caused by mold, insects & rodents
- Treatment of items after damage has occurred.
- Integrated Pest Management
- Prevention of Damage
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Constructing Custom Holdings in OCLC
~ LIVE ONLINE
Course Description
Custom Holdings streamlines and speeds up processing of borrowing requests in WorldCat Resource Sharing. In this class you will learn how to design and create Custom Holdings groups and paths that will auto-select the best lenders for each of your interlibary loan requests.
Learning Objectives
- Develop a design for a custom holdings path
- Create three custom holdings groups and a custom holdings path
- Apply the custom holdings to some sample requests
Target Audience
Staff who produce borrowing requests on OCLC ILL
Prerequisites
Basic familiarity with WorldCat Resource Sharing or have taken the class "Basics of WorldCat Resource Sharing"
Homework Expectations and Completion Requirements
Participants will be expected to complete a final assignment which they will submit to the instructor for evaluation.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 2-hour session.
CONTENTdm: Customizing Multiple Collections
~ LIVE ONLINE
Course Description
Within CONTENTdm, you have the ability to customize collections so that each looks different for your users. There are two ways to do this -- using the Scripted Method and using the Duplication Method. We will discuss and work with each method during the class.
Be aware -- The ability to create multiple interfaces for your collections is not supported by OCLC or DiMeMa. Future versions of the software may require you to redo these customizations.
Learning Objectives
- Identify 2 reasons for using the Scripted Method of customization
- Identify 2 reasons for using the Duplication Method of customization
- Using the Scripted Method, modify a CONTENTdm collection
- Using the Duplication Method, modify a CONTENTdm collection
Target Audience
Current CONTENTdm users
Prerequisites
Familiarity with the CONTENTdm user interface, comfortable with directory structure
Homework Expectations and Completion Requirements
Approximately one hour of homework will be required each day.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of four 2-hour sessions.
CONTENTdm: Editing Viewers & PHP Style Files
~ LIVE ONLINE
Course Description
We will delve into changes you can make to CONTENTdm without knowing PHP or Javascript; all you will need is access to your server and the courage to make changes. Don't worry -- we'll back it all up first!
We will discuss changes you can easily make to the four viewers -- the Item Viewer, the Compound Object Viewer, the Compare Viewer, and the Slideshow Viewer -- as well as work with these during class.
We will also look at changes you can make to the Web Template files. These files are written in PHP, but are relatively easy to modify if you understand how they are structured. We will discuss possible modifications and see them in action during class.
Learning Objectives
- Identify 2 reasons for modifying the CONTENTdm viewers
- Identify 2 reasons for modifying the CONTENTdm Web Template files
- Modify one of the CONTENTdm viewers and analyze the result
- Modify one of the CONTENTdm Web Template files and analyze the result
Target Audience
Current CONTENTdm users
Prerequisites
Familiarity with the CONTENTdm user interface
Familiarity with HTML
Homework Expectations and Completion Requirements
Approximately one hour of homework will be required each day.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of four 2-hour sessions.
Copy Cataloging: A Guide for Beginners
~ LIVE ONLINE
Course Description
What is Copy Cataloging and why are we doing it? This class prepares participants to begin copy cataloging by demonstrating how to interpret bibliographic records and match to items in hand. Topics include terminology, resources, and workflow. Hands-on exercises provide practice using new skills. The class utilizes OCLC Connexion and Library of Congress for matching records. The workshop concentrates on monograph records but the concepts for all formats are discussed.
Learning Objectives
- Define copy cataloging including basic cataloging principles & terminology
- Identify job skills and work flow for copy cataloging
- Evaluate what fields should evoke a match
Target Audience
New library staff members or more experienced librarians who want a review
Prerequisites
A basic understanding of MARC terminology; MARC 101 is recommended. A basic understanding of OCLC Connexion is preferred but not required.
Homework Expectations and Completion Requirements
Short homework assignments are required after each session. Class participation includes discussion (both verbal and text available) and contribution to cooperative assignments.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of three 2-hour sessions.
Core Reference Skills
~ LIVE ONLINE
Course Description
Information seekers interact daily with library staff to meet their information needs. Do you have what it takes to be an effective reference provider? This course helps reference staff identify necessary skill sets needed for any reference interaction whether it is face to face, virtual or on the telephone. Additionally recognize common barriers to productive reference interactions , develop techniques to overcome them and discover how to locate basic reference sources.
Learning Objectives
Upon completion the participant will:
- Identify the skills utilized in providing Reference Service
- Recognize how to demonstrate Reference Service skills to users
- Define barriers to reference interview
- Employ examples to reinforce reference skills
- Distinguish basic reference sources
Target Audience
Public service staff in academic and public libraries as well as beginning librarians.
Prerequisites
None
Homework Expectations and Completion Requirements
This course requires individual participation and homework assignments.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
Creating Copy, Loan and Deflection Policies in OCLC
~ LIVE ONLINE
Course Description
This 2 hour class focuses on the basics of creating and maintaining interlibrary loan policies in the OCLC Policies Directory. You will also learn how to use the newest Policies tool, "auto-deflection", to deflect requests for materials that you never loan on interlibrary loan.
Learning Objectives
- Learn the purpose and uses of the OCLC Policies Directory
- Create a sample copy, loan and deflection policy
Target Audience
Library staff who use WorldCat Resource Sharing and produce borrowing requests
Prerequisites
Basic familiarity with WorldCat Resource Sharing or have taken the class "Basics of WorldCat Resource Sharing"
Homework Expectations and Completion Requirements
Participants will be expected to complete a final assignment which they will submit to the instructor for evaluation.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 2-hour session.
Dealing with Difficult Patrons
~ LIVE ONLINE
Audience
Public service staff from public and academic libraries
Description
Do you know how to deal with a difficult patron? How can library staff deal with demands that are unreasonable or inappropriate? Is the customer really always right? Library staffs strive to provide good customer service but when things go awry good communications skills, negotiation techniques, and library policies help to keep tempers in check and can turn a negative experience into a positive encounter. Learn to identify difficult behaviors and how to deal with them in an effective manner.
Content
- Setting clear policies
- Listening effectively to understand the problem and issues
- Communication techniques and negotiation skills
- Offering alternatives that create a win-win situation
- When to get help
This course consists of two 2-hour sessions plus outside work.
Instructor
Jeanette Larson has worked in and with public libraries for more than 30 years. She is a freelance trainer and consultant and previously served as Youth Services Manager for Austin Public Library and as the director of the Texas State Library's Library Development Division.
This course consists of two 2-hour session. It is designed for individual participation; each individual must register.
Digital Imaging for Photographic Collections
~ LIVE ONLINE
This workshop focuses on issues specific to the imaging of photographic collections and the development of image databases.
Topics include:
- Selection of appropriate items and collections
- Determining acceptable image quality for non-textual materials
- Color and grayscale imaging
- Indexing, organizing, and networking image databases
- Rights management
This course consists of four 2-hour sessions. It is designed for individual participation; each individual must register.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Digital Imaging for Text-based Collections
~ LIVE ONLINE
This workshop focuses on issues specific to imaging of textual collections. Topics include selection of appropriate items and collections; document preparation; determining acceptable image quality for textual materials and textual materials with graphics; bitonal, grayscale and color imaging; OCR; text encoding; and rights management.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
This course consists of four 2-hour sessions. It is designed for individual participation; each individual must register.
EAD2HTML: Transforming your Finding Aids with XSL
~ LIVE ONLINE
Course Description
Extensible Stylesheet Language (XSL) is a powerful tool for transforming XML documents into other formats. This workshop focuses on applying XSL to transform Encoded Archival Description (EAD) finding aids into HTML files viewable on the web.
Learning Objectives
- Distinguish between XSL, XSLT, XPath, XLink, CSS and HTML
- Describe a variety of XSL elements and their function in transforming EAD to HTML
- Manipulate EAD tags using abbreviated and full XPath.
- Troubleshoot XSL stylesheets
- Know enough XSL to create a simple stylesheet for transforming EAD to HTML
- Construct a simple stylesheet from scratch
Target Audience
This workshop is for archivists and othter cultural institution staff who work with EAD finding aids and wish to transform them into HTML to provide access to their users.
Prerequisites
Before taking this workshop, we strongly suggest that students possess a level of training or experience equivalent to completion of the following Amigos workshops: Introduction to the Encoded Archival Description, Web Publishing: the Basics, and Web Publishing: Introduction to Stylesheets.
Homework Expectations and Completion Requirements
Class attendance, class participation, and completion of homework—a stylesheet that transforms the supplied finding aid to the specifications oulined in the homework
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
You or your IT person must install the following on your machine:
- 30-day trial liscense of Oxygen XML Editor (requires Java Runtime Environment) on your machine
- Exercise files on your machine
PLEASE NOTE: You may need your IT person to help you if you do not have administrative privileges on your computer.
Schedule
This course consists of four 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Emergency Preparedness, Response & Recovery in a Day
~ FACE-TO-FACE
Libraries, archives, and museums must be prepared to protect staff, users, collections, and facilities in the event of emergencies ranging from minor crises to community-wide disasters. This workshop helps participants prepare for and limit various types of damage through risk assessment, disaster planning, and recovery procedures. The class focuses on identifying hazards and developing the disaster plan, and is intended for the current or potential disaster team leaders. Response and recovery are also addressed. Topics include risk assessment and management, disaster planning, elements and development of a written plan, area resources for emergency management and response, disaster response, activities during and after a disaster, and salvage techniques for library and archival materials.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Emergency Preparedness, Response and Recovery
~ LIVE ONLINE
Libraries, archives, and museums must be prepared to protect staff, users, collections, and facilities in the event of emergencies ranging from minor crises to community-wide disasters.
This live online workshop helps participants prepare for and limit various types of damage through risk assessment, disaster planning, and recovery procedures. Several disaster plans are provided as models. Homework assignments will start participants on the path to developing their own plan. Topics include risk assessment and management, disaster planning, elements and development of a written plan, area resources for emergency management and response, disaster response, activities during and after a disaster, and salvage techniques for library and archival materials
This course consists of three 2-hour sessions. It is designed for individual participation; each individual must register.
The Imaging and Preservation Services are funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Everything You Always Wanted to Know About ILL But Were Too Busy to Ask
~ LIVE ONLINE
Course Description
This online session explores topics that affect ILL staff every day such as making the best use of the available search interfaces in WorldCat Resource Sharing, how to solve problem citations, selecting the best lenders, dealing with common ILL snafus like duplicated loans and more. Our agenda will also include an overview of statistical reports available free from OCLC and how to export and manipulate them in Excel, ILL records management and the basics of copyright for ILL.
Learning Objectives
- Distinguish and apply Basic, Advanced and Expert Search interfaces in WorldCat Resource Sharing.
- Discuss and evaluate methods for solving problem citations.
- Export and manipulate institutional statistics provided by OCLC.
- Get an overview of typical ILL records management practices.
- Learn and apply to test cases the basics of copyright.
Target Audience
Front-line ILL staff who want to learn more about resource sharing tools beyond OCLC and solutions to everyday ILL problems.
Prerequisites
Participants should already have a basic knowledge of WorldCat Resource Sharing: how to create borrowing requests and how to respond to requests as a Lender.
Homework Expectations and Completion Requirements
To earn Continuing Ed credit, participants must complete all in-class and out-of-class assignments within the instructor's established due dates.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of four 90-minute sessions.
FRBR: What is it and how it can help you prepare for RDA
~ LIVE ONLINE
Course Description
FRBR (Functional Requirements for Bibliographic Records) was created in 1998 and is the basis for the new RDA (Resource Description and Access). RDA is slated to replace AACR2 and be released in early 2010. Come and explore the new vocabulary and the bones of FRBR. By identifying FRBR, you are ready to recognize RDA when it is completed. Due to the nature of this mostly theoretical work, there is no hands-on component but lively discussion is encouraged. This class is geared towards both lecture and discussion. Extra time has been built into the class to encourage free flowing discussion of the topics.
Learning Objectives
- Define FRBR terminology
- Discuss the on-going development of RDA
- Examine on-going projects involving FRBR including both bibliographic utilities and ILS vendors
Target Audience
All are welcome to attend.
Prerequisites
Participants should have a basic knowledge of cataloging principles and MARC format.
Homework Expectations and Completion Requirements
There is no homework component to this class, however, participants should be prepared to discuss concepts in class. Questions and cooperative learning is highly encouraged.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 90-minute sessions.
Intermediate Book Repair
~ FACE-TO-FACE
This two-day course was developed as a follow-up to Basic Book Repair and covers more complex repairs to books and paper. Participants should have completed Basic Book Repair before enrolling in this course. Techniques and topics covered include complex paper repair, spine replacement, corner repair, enclosures, sewing in loose signatures, recasing a book in its original cover, plus a review of decision-making, workflow, and how to set up a repair unit. How to identify items requiring the expertise of a conservator and how to make decisions for special collection items are also discussed.
The Imaging and Preservation Service are funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Intermediate Imaging: Scanning Essentials
~ FACE-TO-FACE
This one day workshop takes the next step in imaging by focusing on digitization projects.
Topics covered include:
- Basis of image quality
- Nature of originals and implications for scanning
- Pixels, bit depth and resolution
- How a scanner works
- Types of capture devices
- Benchmarking
- Basic image editing
- Scaling and compression for network distribution
- Storage
- Standards
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Intermediate Imaging: Scanning Essentials
~ LIVE ONLINE
This online workshop takes the next step in imaging by focusing on digitization projects.
Topics covered include:
- Basis of image quality
- Nature of originals and implications for scanning
- Pixels, bit depth and resolution
- How a scanner works
- Types of capture devices
- Benchmarking
- Basic image editing
- Scaling and compression for network distribution
- Storage
- Standards
This course consists of four 2-hour sessions. It is designed for individual participation; each individual must register.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Introduction to the Encoded Archival Description
~ FACE-TO-FACE
The Encoded Archival Description (EAD) is an internationally recognized XML/SGML-based standard for encoding archival finding aids. This workshop will provide a solid introduction to EAD from deciding whether or not to implement EAD to display your encoded finding aids on the web.
Topics include:
History of EAD
Factors to consider when deciding to implement EAD at your institution
Relationships between EAD, The General International Standard Archival Description (ISAD(G)), and the principles stated in the Canadian-US Task Force on Archival Description (CUSTARD) Project
The structure of an EAD document
Participants will markup a supplied finding aid in EAD and transform it using XSLT into an HTML document for displaying the finding aid online.It is recommended that participants with little or no experience in XML take the self-paced tutorial on XML before taking this workshop. Completion of the Amigos workshop Introduction to XML and the Text Encoding Initiative or similar experience or training will meet this requirement.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Introduction to the Encoded Archival Description
~ LIVE ONLINE
Course Description
The Encoded Archival Description (EAD) is an internationally recognized XML -based standard for encoding archival finding aids. This live, online workshop will provide a solid introduction to EAD from deciding whether or not to implement EAD to displaying your encoded finding aids on the web.
Topics covered include:
- History of EAD
- Factors to consider when deciding to implement EAD at your institution
- Relationships between EAD, The General International Standard Archival Description (ISAD(G)), and the principles stated in the Canadian-US Task Force on Archival Description (CUSTARD) Project
- The structure of an EAD document
Participants will markup a supplied finding aid in EAD and transform it using XSLT into an HTML document for displaying the finding aid online.
It is recommended that participants with little or no experience in XML take the self-paced tutorial on XML before taking this workshop. Completion of the Amigos workshop Introduction to XML and the Text Encoding Initiative or similar experience or training will meet this requirement.
Learning Objectives
- Assess whether EAD is appropriate for an institution
- Identify supporting archival standards for EAD
- Know structure of EAD
- Apply EAD elements to specific types of finding aid data
- Apply EAD elements and structure to a supplied finding aid
- Use supplied stylesheets to display EAD in HTML
Target Audience
This workshop is appropriate for archivists and librarians managing archival collections interested in encoding existing finding aids or developing new ones in
EAD.
Prerequisites
Previous experience with creating XML documents or completion of the optional XML Tutorial available a week before the workshop begins.
Homework Expectations and Completion Requirements
To obtain a certificate of completion and CEUs, students must complete all homework assignments and participation in live online sessions.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
- Oxygen XML Editor (requires Java Runtime Environment)
- Workshop files (available from the workshop portal as a zip file.
- Students may require assistance of IT staff to install software on their workstation.
- Instructions for these installations are available on the workshop portal a week before the first session.
Schedule
This course consists of four 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Listen Up!: Basics of Audiobooks in the Library
~ LIVE ONLINE
Is listening the same as reading? For audiobook fans it is the preferred method for obtaining information and enjoying a good book. As audiobooks become more popular with a wider range of library patrons, library staff have questions! This four-hour online course covers the basics of audiobooks—including new technologies and formats. The focus will be on selection considerations, formats, marketing, and review sources. We will also look at research related to the use of audiobooks with students and explore resources to help library staff keep up to date with audiobooks.
Target Audience: Staff in public, school, and academic libraries
Instructor: Jeanette Larson has been an audiophile for more than 25 years. She is the editor of the “Listening Librarians” column for AudioFile Magazine and has been a judge for the Audio Book Publishers Awards since 1998. Ms. Larson regularly reviews audiobooks for Booklist.
This course consists of two 2-hour sessions. It is designed for individual participation; each individual must register.
Maintaining Public Computers - Learn from the Experiences of Others
Supporting public computing in the library has become an important and time-consuming role for library staff members in recent years.
Would you like to know how other libraries handle things like print management? Computer reservations? Support for laptop users? The
MaintainIT project (http://www.maintainitproject.org) can help! The team at MaintainIT interviews
hundreds of librarians, staff, and tech support personnel about supporting public computers, and publishes their good ideas in FREE
Cookbooks and articles.
This one-hour online session provides an overview of the resources that are available. Find out how to use them and how to contribute to
them. Learn from the experiences of others and share your successes and challenges, too. The MaintainIT Project tracks down good ideas so
you don't have to reinvent the wheel!
This session will be presented by Kam McEvoy, who works for the Central Texas Library System (CTLS) in Austin, TX. She is a MaintainIT
Project contributor and an experienced webinar facilitator.
View Recordings:
October 31 Session: https://cc.readytalk.com/play?id=wsfww3v9
Downloadable Presentation Files:https://cc.readytalk.com/cc/download/schedule/1e2qbdvonlmsj
November 5 Session: http://cc.readytalk.com/play?id=s181poic
Downloadable Presentation Files: https://cc.readytalk.com/cc/download/schedule/1tgwpb8mctks6
Marketing College Series - Marketing My Library 101
~ FACE-TO-FACE
This class series will introduce marketing concepts and practical strategies specifically directed toward the library community. The courses will cover a full range of
topics to equip the participants with new skills and knowledge so that they can create and execute an effective marketing program in their local library. The series
includes three separate programs, beginning (101), intermediate (201), and advanced (301). Each participant in the classes will receive a custom tool kit to take home plus an email support session. While there are
not any prerequisites, the maximum benefit will be derived by attending the three in sequence, although participants may select individual classes if they wish and there
is room.
Learning Objectives
- Teach the fundamental concepts of an effective library marketing program
- Demonstrate and teach practical marketing techniques suitable for different types of libraries and library audiences
- Provide a hands-on practice laboratory to give participants actual skills
- Help participants learn how to borrow, adapt and customize existing marketing materials to save time and money
Target Audience
- Mid and senior level library managers (primary)
- Also suitable for line staff with responsibilities for marketing a specific program or service
- Library supporters including Board members, Friends and local administrators
Prerequisites
None
Homework Expectations and Completion Requirements
No homework prior to the class will be required; follow-up action will be strongly suggested and modeled.
Participants can opt to take advantage of an email follow-up assistance opportunity.
Schedule
This is a full-day course.
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Marketing My Library: 101 September 10, 2008
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| Clients: Who are they? | How to identify and track your users
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| Feedback: What do they like? | Basic tools and methods that work immediately
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| Products and Services: What to offer? | Features and benefits that make all the difference
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| Connecting the dots | Connecting to your community in a meaningful way
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Registration Special: Register for all 3 courses in this series and save $50 per course!
Marketing College Series - Marketing My Library 201
~ FACE-TO-FACE
This class series will introduce marketing concepts and practical strategies specifically directed toward the library community. The courses will cover a full
range of topics to equip the participants with new skills and knowledge so that they can create and execute an effective marketing program in their local library.
The series includes three separate programs, beginning (101), intermediate (201), and advanced (301). Each participant in the
classes will receive a custom tool kit to take home plus an email support session. While there are not any prerequisites, the maximum benefit will be derived by
attending the three in sequence, although participants may select individual classes if they wish and there is room.
Learning Objectives
- Teach the fundamental concepts of an effective library marketing program
- Demonstrate and teach practical marketing techniques suitable for different types of libraries and library audiences
- Provide a hands-on practice laboratory to give participants actual skills
- Help participants learn how to borrow, adapt and customize existing marketing materials to save time and money
Target Audience
- Mid and senior level library managers (primary)
- Also suitable for line staff with responsibilities for marketing a specific program or service
- Library supporters including Board members, Friends and local administrators
Prerequisites
None
Homework Expectations and Completion Requirements
No homework prior to the class will be required; follow-up action will be strongly suggested and modeled.
Participants can opt to take advantage of an email follow-up assistance opportunity.
Schedule
This is a full-day course.
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Marketing My Library: 201 October 8, 2008
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| Clients: Who are they? | Detailing group profiles
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| Feedback: What do they like? | Survey tools and technology
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| Products and Services: What to offer? | Marketing strategies and philosophies
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| Connecting the dots | Selecting key customer segments and promotions
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Registration Special: Register for all 3 courses in this series and save $50 per course!
Marketing College Series - Marketing My Library 301
~ FACE-TO-FACE
This class series will introduce marketing concepts and practical strategies specifically directed toward the library community. The courses will cover a full
range of topics to equip the participants with new skills and knowledge so that they can create and execute an effective marketing program in their local library. The
series includes three separate programs, beginning
(101), intermediate (201), and
advanced (301). Each participant in the classes will receive a custom tool kit to take home plus an email support session. While there are not any
prerequisites, the maximum benefit will be derived by attending the three in sequence, although participants may select individual classes if they wish and there is
room.
Learning Objectives
- Teach the fundamental concepts of an effective library marketing program
- Demonstrate and teach practical marketing techniques suitable for different types of libraries and library audiences
- Provide a hands-on practice laboratory to give participants actual skills
- Help participants learn how to borrow, adapt and customize existing marketing materials to save time and money
Target Audience
- Mid and senior level library managers (primary)
- Also suitable for line staff with responsibilities for marketing a specific program or service
- Library supporters including Board members, Friends and local administrators
Prerequisites
None
Homework Expectations and Completion Requirements
No homework prior to the class will be required; follow-up action will be strongly suggested and modeled.
Participants can opt to take advantage of an email follow-up assistance opportunity.
Schedule
This is a full-day course.
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Marketing My Library: 301 November 12, 2008
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| Clients: Who are they? | Demographics and library statistics
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| Feedback: What do they like? | Custom data analysis
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| Products and Services: What to offer? | Tools, methods, and materials
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| Connecting the dots | Advanced positioning for your library
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Registration Special: Register for all 3 courses in this series and save $50 per course!
METS: The Basics
~ LIVE ONLINE
Course Description
The Metadata Encoding Transmission Standard (METS) is an XML schema that binds complex digital obejcts and their descriptive and administrative metadata together. Objects and metadata can reside within the METS object, either as XML or Base64 encoding, or, the METS object can link to the digital objects and their metadata. This workshop introduces the METS standard; discusses the role of METS profiles in defining specific applications of METS; and outlines the sections of a METS object, presenting alternative methods for storing or linking to digital objects and their metadata. For homework, students will build a METS object using supplied image files and XML metadata records.
Learning Objectives
- Recognize the purpose of METS and its application as a means of providing access to and archiving digital resources.
- Recognize the role profiles play in defining specific applications of METS
- Name the sections of a METS object
- Identify the structures of METS sections
- Describe the possible relationships between metadata and digital resources in a METS object
- Build a simple METS object
Target Audience
This workshop is for library and archival staff involved in digitization projects where a need exists to bind digital objects to descriptive and administrative metadata for the purposes of providing access or archiving.
Prerequisites
Students should have experience and/or training in editing and validating XML documents.
Completion of any one of the following Amigos workshops, while not required, denotes sufficient experience to enroll in METS: the Basics:
- XML: the Basics
- Introduction to the Encoded Archival Description
- TEI Lite: the Basics.
Homework Expectations and Completion Requirements
Attend class sessions, participate in class discussions and complete the homework, i.e., build a valid METS object based on the provided instructions.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Students must download and install the Oxygen XML Editor and the JAVA Runtime Environment.
Students must download the exercise files and place them in the correct directory
Your IT person may have to assit you in completing these requirements if you do not have administrative priveleges to your workstation
Instructions for fullfilling these requirements will be posted on the workshop website.
Schedule
This course consists of two 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
OCLC FirstSearch: Elements of Searching
~ LIVE ONLINE
OCLC's FirstSearch service provides access to a wide variety of online databases, and this full day, hands-on workshop allows attendees the opportunity to search many of them. This Live Online course covers basic and advanced search features, user interface, additional FirstSearch functionality, and introduces the Administrative Module. In addition, tips for selecting databases and developing search strategies are discussed. Previous Internet experience is needed for this course.
This course consists of three 2-hour sessions. It is designed for individual participation; each individual must register.
PHP Basics
~ LIVE ONLINE
Course Description
This live online course will introduce the learner to the basics of the PHP scripting language including: creating dynamic Web content from dead, static HTML pages; and processing form input by formatting and sending it to appropriate e-mail addresses. After this introduction, the learner will be able to move to more advanced PHP where you can create APIs to access certain ILS databases, Amazon.com, etc. The possibilities are too numerous to list.
Learning Objectives
The learner will be able to:
- incorporate PHP into HTML files
- write basic PHP scripts
- process form input
- write and use functions
Target Audience
Those most able to benefit from the course will be staff responsible for Web pages and those who wish to use their Web sites for dynamic content and for form input/processing.
Prerequisites
HTML knowledge is required because HTML tags, e.g., forms, will be referenced; knowledge of transferring files to/from a server is needed, but could be gained prior to taking the class.
Homework Expectations and Completion Requirements
A medium-length homework assignment will be given for each class to be completed before the next meeting. Assignments build on previous assignments, so each one must be completed.
It is designed for individual
participation; each individual must register.
The textbook PHP for the World Wide Web by Larry Ullman is included in the price of the class. It will be shipped to you 1 -2 weeks prior to the class.
Technical Requirements
Live Online System Requirements
- Ability to use a browser
- Working knowledge of HTML tags, e.g., forms, will be referenced
- Ability to use a text or HTML editor
- Knowledge of how to transfer files to a server via an FTP client or HTML editor
- Programming knowledge not necessary
Schedule
This course consists of four 2-hour sessions.
Please note: Full refunds will be issued for cancellations received in writing by three weeks prior to the start of the class. Refunds minus a $25 fee will be issued for cancellations received after that time up until the day before the class. No refunds will be issued for cancellations received with less than 24 hours notice.
Preservation of Photographic Materials
~ LIVE ONLINE
Preserving the visual record is one of the most important roles of a cultural heritage institutions. This workshop deals with the unique challenges of preserving and caring for a photograph collection.
This workshop covers:
- Care and handling of photographic material
- Photograph composition
- History and identification of cased materials, negatives & prints
- Color of materials
- Photographic deterioration
- Special issues regarding storage
- Preservation of photo albums & scrapbooks
This course consists of two 2-hour sessions. It is designed for individual participation; each individual must register.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Project Management for Digital Imaging
~ LIVE ONLINE
Course Description
This workshop is structured to assist both current and future project managers beginning or already in the planning stages of production-based projects. Focus will be on selection of appropriate items and collections for imaging; documentation and workflow, writing and managing RFPs, involvement in cooperative projects, vendor selection, copyright and rights management issues, funding sources, and writing grant proposals. Key preservation issues involved with imaging projects are emphasized.
Learning Objectives
- Identify stakeholders in digitization projects
- Recognize the importance of planning in imaging projects
- Recognize good practices in creating digital collections
- List the basic steps in completing a digitization project
- Identify costs associated with each step in a digitization project
- Discuss the importance of evaluating a project, writing a project report and making it available to other institutions
Target Audience
This workshop is intended for Management and staff in cultural heritage institutions who are contemplating or embarking on digitization projects.
Prerequisites
Completion of any one of the following prerequisites, while not required, denotes sufficient experience to enroll in Project Management for Digital Imaging:
Homework Expectations and Completion Requirements
To earn a certificate of completion students must:
- Attend class
- Participate in online activities (quizzes, discussions, chat activities)
- Do readings
- Extra credit: do the benchmarking case study.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Calculator, either a portable or use the one in your computer at Start>>Programs>>Accessories or Mac Widgets
Schedule
This course consists of four 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Public Library Preschool Storytimes
~ LIVE ONLINE
Audience
Public library youth staff and volunteers
Description
Storytimes are an effective early literacy tool and may be one of the most visible and valued programs in any public library. Learn how to plan a program that meets the developmental needs and interests of preschool children and supports reading and school readiness skills. New librarians, para-professional staff, and volunteers will discover ways to present an exciting and enriching storytime program.
Content
- Role of storytime in library services
- Audience needs
- Elements of a good storytime
- Dealing with issues
- Resources for storytime
This course consists of two 2-hour sessions plus outside work.
Instructor
Jeanette Larson is the former youth services manager for Austin Public Library and has trained many youth librarians and volunteers to present effective storytime programs. Ms. Larson currently teaches the Programs for Youth in Public Libraries course for Texas Woman's University.
This course consists of two 2-hour session. It is designed for individual participation; each individual must register.
Reference Policy
~ LIVE ONLINE
Course Description
Reference policy is the foundation upon which reference services are built upon. This course will take you step by step in the policy development process. Come learn how to create policy whether for face to face, telephone or virtual reference services . Also learn to write guidelines that will provide you, your co-workers and library users with the understanding of how reference services fit with the overall vision and mission of your institution.
Learning Objectives
Upon completion the participant will:
- Identify key steps in the policy development process
- Define how reference policy fits with the vision and mission of the institution
- Employ hand on examples to reinforce policy development guidelines
Target Audience
Librarians and paraprofessionals who need to develop reference policy for their institutions.
Prerequisites
None
Homework Expectations and Completion Requirements
There will be both in class and at home assignments to be completed.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
Reference Sources
~ LIVE ONLINE
Course Description
Knowledge of reference sources is central to providing your users with the answers they seek. This course will familiarize both librarians and paraprofessianals in a range of print and online resources from dictionaries and encyclopedias, to handbooks, serials and databases. Come learn which sources work for you and how to best use them.
Learning Objectives
Upon Completion the participant will:
- Identify Key reference sources in each category
- Learn to Evaluate Print and Online reference sources
- Employ judgment in selecting sources in the future
- Participate in hands on information hunts to remember sources.
Target Audience
Librarians and paraprofessionals who wish to learn new reference sources.
Prerequisites
None
Homework Expectations and Completion Requirements
There will be Assignments to be completed in class and at home.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of three 2-hour sessions.
Social Software in Libraries
~ FACE-TO-FACE
Course Description
Blogs, wikis, instant messaging, social bookmarking, RSS feeds . . . all of these are included in the phrase "social software." Use this opportunity to get your hands on these services, play with them, and consider their possible uses within your libraries.
Learning Objectives
- To examine and evaluate:
- Blogs
- RSS
- Wikis
- Instant messaging
- Social bookmarking
- To consider library implementations
- To demonstrate the use of each service
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements
No homework; class work is expected to be done.
Schedule
This is a full-day course.
Social Software in Libraries
~ LIVE ONLINE
Course Description
Blogs, wikis, instant messaging, social bookmarking, RSS feeds . . . all of these are included in the phrase "social software." Use this opportunity to get your hands on these services, play with them, and consider their possible uses within your libraries.
Learning Objectives
- To examine and evaluate:
- Blogs
- RSS
- Wikis
- Instant messaging
- Social bookmarking
- To consider library implementations
- To demonstrate the use of each service
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements
Homework required for first three days; none on the last day
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Current browser, e.g., (Internet Explorer 6.0 or higher, Firefox 1.x)
Not required, but other software we will see during the course:
- Windows Live Messenger -- http://get.live.com/messenger/overview
- Trillian Basic 3 -- http://www.ceruleanstudios.com/
- FeedReader -- http://www.feedreader.com/
Schedule
This course consists of four 2-hour sessions.
STOP & Learn: OCLC Batch Services
~ LIVE ONLINE
Looking for an efficient way to set your holdings in WorldCat? Want to delete holdings after a big weeding project? Don't have the staff to update your local holdings records? If these are problems you are trying to solve, planning a batch project with OCLC's Batch Services group may help. This information session will describe the batchloading process, walk you through how to fill out the order form, tell you about pricing and give you an opportunity to ask questions.
This course consists of one 60-minute session and is open to group registration.
STOP & Learn: Question Point Update
~ LIVE ONLINE
Course Description
This is an update to Question Point Product. Come learn how to utilize the Qwidget feature within Question Point reference services.
Learning Objectives
- Familiarize user's with Qwidget
- Demonstrate Qwidget Application
- Provide examples of use in reference applications
Target Audience
Librarians who currently use Question Point
Prerequisites
None
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 60-minute session and is open to group registration.
STOP & Learn: Tips & Tricks for OCLC Connexion Command Line Searching
~ LIVE ONLINE
Course Description
Do you use Command Line searching in OCLC Connexion? Wish you knew more about using the numeric and derived searches? Want to be able to wow others with your commanding search abilities? Come watch and learn how to use index labels or just quick symbols to aid your searching. This is a live demonstration and lecture (no hands on), you will receive a handy handout with the tips and tricks for you to use in future OCLC Connexion searching. We will use OCLC Connexion Client 2.10 in the class and if there are any differences in using these tips/tricks to search OCLC Connexion Browser, they will be addressed in class.
Target Audience
Anyone who wishes to learn more about command line searching in OCLC Connexion.
Prerequisites
Familiarity with Connexion client or browser.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 60-minute session and is open to group registration.
STOP & Learn: WorldCat.org
~ LIVE ONLINE
WorldCat.org lets users search the collections of libraries worldwide, including yours, from the open web. Users can locate books, articles, music, videos and internet resources. Users who create accounts can also post reviews, tables of content and other factual information about an item. This session will cover WorldCat.org and related services, such as the WorldCat Registry and the emerging WorldCat Local service.
This course consists of one 60-minute session and is open to group registration.
Teaching Courses in a Live Online Environment
~ LIVE ONLINE
Course Description
In this course, we will introduce you to teaching in a live online environment using the Centra interface. We will also discuss ideas to use for incorporating interactivity into the courses and meetings you provide through Centra.
Learning Objectives
- Demonstrate 3 interactive Centra functions.
- Identify 3 ways to incorporate interactivity within the Centra session.
- Teach a 10-15 minute segment using Centra.
Target Audience
Everyone
Prerequisites
Basic knowledge of PowerPoint, comfortable using the Internet and a willingness to learn.
Homework Expectations and Completion Requirements
In addition to the daily class session, there will be required homework assigned for each day. The final assignment will be to present a 10-15 presentation within Centra.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Attendees should have, on their local computer, a current browser (minimum Netscape 7.2, Internet Explorer 5.5, or Firefox 1.0), Microsoft PowerPoint, and an instant messaging account.
Schedule
This course consists of four 2-hour sessions.
Tech Topics: Google Chrome
~ LIVE ONLINE
Course Description
Google has a browser? You bet! Google Chrome is their entrant into the browser business. Although still in beta, it's look and functionality set it apart from the current browsers like Internet Explorer and Firefox. With a very simple design, Google has included the functionality we expect from a browser, plus a few of their own tweaks. Find out what it looks like and what makes it different from the others!
This series, Tech Topics, is primarily lecture-based and introduces library staff to technologies that may impact libraries and library services.
Learning Objectives
- Identify 3 similarities between Google Chrome and current browsers.
- Identify 3 differences between Google Chrome and current browsers.
- Determine whether Google Chrome is ready for your library.
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements
None
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 2-hour session.
Tech Topics: Library 2.0
~ LIVE ONLINE
Course Description
For some, Library 2.0 is new and uncharted territory. For others, it's the same thing we've been doing for years. Find out where the term originated, what it actually means, and how it intertwines with Web 2.0. You’ll see live demonstrations of Library 2.0-type implementations, discuss its ramifications for your library and the profession, and hear what others are saying about it.
This series, Tech Topics, is primarily lecture-based and introduces library staff to technologies that may impact libraries and library services.
Learning Objectives
- Discuss the history of Library 2.0
- Identify 3 characteristics of Web 2.0
- Provide 2 definitions of Library 2.0
- Identify at least 4 characteristics of Library 2.0
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements
None
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 2-hour session.
Tech Topics: Podcasting
~ LIVE ONLINE
Course Description
A podcast is an audio file that is usually delivered via the Internet. Many major radio and television stations provide podcasts in addition to their normal programming. Libraries have also begun delivering content this way. We'll delve into the basics of creating a podcast, why you might want to try, and how you can find them.
This series, Tech Topics, is primarily lecture-based and introduces library staff to technologies that may impact libraries and library services.
Learning Objectives
- Define “podcast”
- Find a podcast using a specialized search tool
- List 3 requirements for podcast listening
- List steps for creating a basic podcast
Target Audience
Everyone
Prerequisites
None
Homework Expectations and Completion Requirements
None
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of one 2-hour session.
TEI Lite: The Basics
~ LIVE ONLINE
Course Description
The Text Encoding Initiative (TEI), an application of XML, is a widely recognized standard used worldwide to encode texts of interest to scholars in the humanities. Libraries and other cultural heritage institutions encode digitized texts using TEI to provide improved access to their online collections in a variety of forms to meet the needs of their users. Many libraries and archives use TEI Lite, a reduced version of the complex, modular TEI Schema, for their document encoding. TEI Lite is a single validating document (Schema or DTD) intended to "meet 90% of the needs of 90% of the TEI user community." TEI U5: Encoding for Interchange: an introduction to the TEI
Learning Objectives
- List major divisions of a TEI document
- Identify the types of text that go into each division
- Differentiate between TEI and TEI Lite
- Apply TEI Lite documentation
- Create simple and complete TEI headers
- Use TEI Lite to mark up several different types of texts
- Apply TEI Lite encoding to simple editorial interventions
- Demonstrate a basic understanding of XSLT stylesheets
Target Audience
This workshop is intended for cultural heritage institution staff involved in text digitization projects who wish to provide enhanced access through encoded texts.
Prerequisites
Previous experience with creating XML documents or completion of the optional XML Tutorial available a week before the workshop begins.
Homework Expectations and Completion Requirements
This workshop consists of four sessions and four homework assignments. Attendance of sessions and satisfactory completion of homework is required to earn certificate and CEUs.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
- Oxygen XML Editor (requires Java Runtime Environment)
- Workshop files (available from the workshop portal as a zip file.)
- Students may require assistance of IT staff to install software on their workstation.
- Instructions for these installations are available on the workshop portal a week before the first session.
Schedule
This course consists of four 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
TEI2HTML: Transforming Your Electronic Texts with XSL
~ LIVE ONLINE
Course Description
The Extensible Stylesheet Language (XSL) is a powerful tool for transforming XML documents into other formats. This workshop focuses on applying XSL to transform documents encoded in the Text Encoding Initiative (TEI) standard into HTML files viewable on the web.
Learning Objectives
- Distinguish between XSL, XSLT, XPath, XLink, CSS and HTML
- Describe a variety of XSL elements and their function in transforming TEI to HTML
- Select and manipulate TEI nodes using abbreviated and full XPath.
- Troubleshoot XSL stylesheets
- Know enough XSL to create simple stylesheets for transforming TEI to HTML
- Construct 3 stylesheets from scratch
Target Audience
This workshop is ideal for librarians, archivists and humanities scholars with experience in encoding texts in TEI, who wish to enhance their knowledge by learning how to transform their texts to HTML using XSL.
Prerequisites
Participants are strongly encouraged to have experience or training in encoding texts using the TEI standard.
Homework Expectations and Completion Requirements
Class attendance or listening to recording for four sessions, and participation in online sessions. Additionally, students are required to complete three stylesheets that transform supplied texts to specified HTML output.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
- Installation of Oxygen XML Editor (requires Java Runtime Environment)
- DownloadExercise files (files contained in TEI2HTML.zip or TEI2HTML.exe)
Please note that you may need your IT person to help you if you do not have administrative privileges on your computer.
Schedule
This course consists of four 2-hour sessions.
The Imaging and Preservation Service is funded in part by a grant from the Division of Preservation and Access of the National Endowment for the Humanities.
Tools for the Reference Desk
~ LIVE ONLINE
Course Description
Do you want to learn how to implement Web technologies in your reference desk? This course explores a variety of online tools, from blogs, wikis, to free chat software and web-based platforms from which you can engage your users at the reference desk. Come learn how to utilize several free online tools in your reference activities.
Learning Objectives
Upon completion the participant will:
- Identify free online tools
- Learn how to use wikis, blogs, online communication platforms at the reference desk
- Evaluate which tools can be implemented in his/her institution
- Employ examples via hands on exercises
Target Audience
Librarians and paraprofessionals willing to learn about online tools in reference.
Prerequisites
None
Homework Expectations and Completion Requirements
There will be assignments to be completed during class and at home.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
Virtual Reference Communication
~ LIVE ONLINE
Course Description
The reference interview marks the essence of a reference transaction regardles of where it occurs: online, face to face ,or over the telephone. This course centers in understanding the barriers inherent to virtual communication, and discovery of tips and techniques which enhance online communication in the absence of verbal and visual cues. Is online or "virtual" reference communication different from traditional reference? Come explore the differences and discover how to become a better online communicator by engaging in hands-on virtual reference communication exercises.
Learning Objectives
Upon completion the participant will:
- Identify essential skills nesessary for virtual reference interviews
- Define barriers to virtual communication and how to overcome them
- Recognize how to decode user's inquiries
- Employ examples to reinforce communication techniques successfully
Target Audience
Librarians who are familiar with virtual reference service.
Prerequisites
None
Homework Expectations and Completion Requirements
There will be assignments to be completed during class and at home.
It is designed for individual participation; each individual must register.
Technical Requirements
Live Online System Requirements
Schedule
This course consists of two 2-hour sessions.
Web Publishing: Introduction to Style Sheets 1
~ SELF-PACED
HTML was not designed to control layout or presentation, yet with a variety of tricks it has been used as such. A more elegant solution does exist: Cascading Style Sheets (CSS), which allows control of presentation elements, from font faces, sizes and colors to margins, borders, and object placement. In this introductory class, we will discuss the advantages and disadvantages of using styles as well as various ways to incorporate them. Topics include pseudo-classes and pseudo-elements, as well as the following properties: font, color, text, and margin.
Prerequisites: Familiarity with Web browsers, the Internet, and basic HTML (Web Publishing: The Basics, or its equivalent). Participants also should be comfortable creating basic HTML documents directly, without the aid of an HTML editor.
Requirements: Attendees should have, on their local computer, at least two browsers (Netscape 4.7 or higher, Internet Explorer 5.5 or higher, or Opera 5.5 or higher) and Windows Notepad or equivalent.
WorldCat Resource Sharing Administrative Functionality
~ SELF-PACED
This hands-on course focuses on the Adminstrative side of the WorldCat Resource Sharing service. You will learn about Constant Data, the purpose and use of Custom Holdings, the ILL Direct option and more.
Prerequisite: It is recommended that attendees either have a basic understanding of the WorldCat Resource Sharing service or have taken the “Basics of WorldCat Resource Sharing” before taking this class.
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