Register now for our September 19th Know & Go with special guest, Springshare’s Talia Richards. Talia will demonstrate how to use their UX model for customer service in your library. She will cover the eight principles of customer service UX as well as discuss best practices and lessons learned. Encompassing all formats of customer service exchanges – from face-to-face, email, online and social media, Richards will provide techniques that focus on the customer, customer experience, and successful outcomes.
Continuing Education Services News
RDA for Audio Recordings, a four hour class, will help you understand the RDA instructions relevant to carrier-based and electronic audio recordings. Topics covered include: descriptive elements, access points, relationship designators and more.