Everyone working in a library will at one point have an interaction with a difficult patron. In this course, Dealing with Difficult Patrons, we will apply standard customer service skills when relating to these patrons, list common patron difficulties, and design strategies to effectively solve problems.
Consulting & Education Services News
Developing basic computer skills is a challenge that college students and seniors alike can face. This course, geared towards public services and programming staff in both public and academic libraries, can help you identify applications, tools, and skills that computer beginners require.