Know & Go’s are part of a series of informative web sessions covering topics of current interest. Designed for group participation and FREE for Amigos members, Know & Go Updates are presented online on Monday afternoons from 1:30 p.m.-2:30 p.m. CDT. Register today!
Consulting & Education Services News
In a time when budgets are shrinking, more and more libraries are turning to external funding for special initiatives, projects, or services. In this course, geared towards individuals that are brand new to grant writing, we will learn what makes a strong grant proposal, the typical grant review process, and how to ease into the world of grants by identifying sources for funding.
Everyone working in a library will at one point have an interaction with a difficult patron. In this course, Dealing with Difficult Patrons, we will apply standard customer service skills when relating to difficult patrons, list common patron difficulties, and design strategies to effectively solve problems.